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    FAQs

    Here are answers to the most common questions we get about shipping, case inserts, and custom case inserts.

    If you have a question and we don’t answer it here, please contact us.

    Replacement Foam Inserts

    1. Do you have replacement foam sets for my case?

    Yes we do! We have our most popular sizes of foam and divider sets listed here.

    For any other sizes, please contact us.

    Shipping and Delivery

    1. What conditions apply for the free shipping?

    Pelican, Pelican Storm, Pelican Hardigg, and Nanuk orders over $150 qualify for shipping as long as they are being delivered to a non-rural address that’s not in Yukon, Northwest Territories, Nunavut, Newfoundland/Labrador. Sorry, SKB cases don’t come with free shipping. For details, please refer to our complete shipping info here.

    2. Can I get tracking information for my order?

    Yes. As soon as your order ships, you will receive an invoice complete with tracking information. If an item is backordered, or if we encounter any delays, we’ll let you know right away.

    3. Why am I being charged $20 when it says free shipping?

    We charge a $20 flat rate fee for any orders being delivered to rural addresses. Couriers consider any postal code with a ‘0’ as the second digit as rural.

    4. What if I want to return my case?

    We encourage you to ensure you’re ordering the right case for your needs (you can contact us for advice if you need it). You can, however, return cases from major manufacturers like Pelican and SKB as long as they are undamaged and in the original packaging.
    It is essential that you get a Return Authorization Number (RMA) from us before you return the case, and there is a 15% restocking charge. The full details about returns are on our Returns Policy page.

    Some cases, like custom creations, are not returnable - again, please see our Returns Policy page.

    Custom Foam Inserts

    1. How do I get a custom insert made?

    Please contact us about your project. We generally require photos and dimensions of all your equipment in order to produce a quote. You can learn more about custom inserts here.

    2. How much is a custom foam insert?

    Impossible to say! Small inserts with a single cut-out will vary in price significantly from a multiple layer insert with hundreds of pockets. It really is unique to your case and your equipment. Contact us for a quote.

    3. How do you go about fitting equipment into your cases for custom designs?

    If you live in the Ottawa area, we normally do an on-site needs assessment or ask our clients to visit our showroom with their equipment.

    If you’re located elsewhere in Canada or in the United States, we can also provide suggestions and quotes based on your own CAD drawings, PDFs, or technical specifications associated with your equipment.

    Our CAD personnel work diligently with our clients to determine the best solution to your equipment protection needs. Using SolidWorks software, they are able to provide you with proven designs based on our many years of experience in the field of custom packaging solutions.

    Please use our Custom Request form for any projects that you may have.

    Advice and Recommendations

    One of the services we offer is helping you find the right case for your needs.

    1. How do you go about deciding which of your various products to recommend?

    It's all based on your specific requirements. The decisions we make are based on the desired method of transportation, the fragility of the cargo in question, the dimensions and weight of the equipment, and the desired case material as specified by our clients.

    2. What options do you offer on your cases?

    We generally start with the inside first. We match up your equipment with a particular foam type and density, then determine a size to best protect your valuable assets.

    We will then find a case that fits your "wish list" of requirements, such as removable casters or pull handle with corner casters, roto-molded exterior, air valves, padlockable catches, TSA locks...the list is virtually endless. If, for whatever reason, we are unable to find an off-the-shelf solution, we have in-house laminate case manufacturing.