Production Case Company has been helping government and business with their transit case requirements for the past 25 years and we make every effort to ensure that you receive the right cases for your equipment. We encourage you to consult with us on your particular needs and concerns prior to purchase.
If, however, you are not happy with your purchase, you may return most new, off-the-shelf cases (Pelican, Pelican-Storm, Pelican-Hardigg, and SKB) within 30 days of delivery. All returned goods must be in the manufacturer's original packaging. Please contact us prior to returning any shipments in order to be issued a Return Authorization Number. No cases will be accepted without a RMA number. Returned goods will be inspected prior to acceptance and are subject to the respective manufacturers' product guarantees.
You MUST accept shipment of your item prior to returning it. Do NOT refuse shipment upon delivery or the charges incurred to have the item returned will be deducted from your return.
Shipping & handling including any associated customs, duty, and applicable taxes/brokerage charges will apply. In addition, all accepted returns are subject to a 15% re-stocking fee.
If you have received an item that was shipped incorrectly or if a defective item was shipped, please contact us immediately and we will make every effort to get you the correct item.
Please Note Production Case Company does not accept returns of the following items:
Custom Manufactured Laminate Cases
1" Hard Foam Lining Cases
Hard Layered Foam Cases
Multiple Laptop Cases
Cases with Custom CNC Foam Work
Canadian Government Secure Cases
Items purchased after 30 days
Items which are not regular stock items
Toll Free: 1-888-357-8882
Fax: (613) 836-6401
P.O. Box 969
Stittsville, ON Canada