Our goal is to provide our customers with competitive prices on the products and services we offer. Prior to submitting your order, you will have the opportunity to review product prices and any applicable sales tax, shipping and handling charges. Please notify us promptly of any errors in prices on your order. Productioncase.com reserves the right to change prices at any time.All prices are in Canadian funds.
Orders and Payment
You may not cancel an order once an order confirmation number has been received. Payment must be by credit card (Canadian Credit Cards Only) as shown on the order form.
Shipment and Delivery
See shipping terms and condition
Returns Process & Policy
Product returns must be authorized by Production Case Company Inc.within thirty (30) days of the invoice date. After thirty (30) days all manufacturers warranties apply. To return products, contact Production Case Company Inc at 1-888-357-8882. Upon receiving Production Case Company Inc 's approval to return a product, Customer will be assigned a returns authorization number (called an RMA Number). Products will be accepted only within ten (10) days after the RMA Number is issued. Only one RMA Number will be issued per product. No RMA Number will be issued more than thirty (30) days from the invoice date. Customer must obtain an RMA number prior to returning product to Production Case Company Inc.
Defective-upon-arrival (DOA) Returns:
DOA returns will be accepted up to 30 days from shipment date. If a product was delivered in an inoperable condition (DOA), Production Case Company Inc will arrange for the product to be picked up by Production Case Company Inc 's designated returns carrier and returned to us at our expense. At its option, Production Case Company Inc will repair or replace inoperable products, or will refund the total invoice amount minus the original shipping costs. DOAs that fall outside of thirty (30) days from shipment date will be addressed according to warranty policies.
Non-Defective Returns (unopened within 15 days):
If you are returning your product for any other reason than defective product, you are responsible for payment of return freight as well as for any damage to the product while in transit back to Production Case Company Inc. Production Case Company Inc recommends that Customers obtain insurance for products they return to us. All non-defective returns authorized by Production Case Company Inc are subject to a restocking fee equal to fifteen percent (15%) of the product price, excluding tax and shipping charges. Production Case Company Inc will test all products upon return. Production Case Company Inc reserves the right to impose freight and restocking charges on Customers that wrongly claim the products they are returning are inoperable.
All Returned Products
Returned products must include all documentation and packaging materials. Any components installed by the Customer must be removed from the product being returned or credit for the installed product may not be issued. If Customer fails to include with its return all items shipped to Customer, Production Case Company Inc reserves the right to charge Customer for any missing items.
Returned products must be received by Production Case Company Inc in new condition. Production Case Company Inc reserves the right to refuse to accept returns that show excessive wear and tear. Production Case Company Inc reserves the right to charge Customer for any costs incurred by Production Case Company Inc in restoring returned product as necessary for the resale of product as refurbished product.